FAQs

Here are some A’s to your Q’s…

Art Buyers

How safe is it to order online?

We urge our photographers/vendors to upload the best quality photograph so that when you select your printing option, no matter what the size is, they will always be the best quality.
We have partnered up with printing suppliers who are regularly in the business of printing and delivery, in fact it’s what they do. We have entrusted our printing with them to give you the best possible experience and high quality

How do I change my shipping address?

By default, the last used shipping address will be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How long will my order take to arrive?

Customers within South Africa can expect to receive their orders in 5-7 days.
PicFlick relies solely on the delivery of our suppliers in South Africa. 
Anywhere in the world delivery can be expected in 10-15 days.
For your convenience we have included these on our website under “Printing Delivery”

How does COVID19 affect my order?

You will still be able to select any number of artwork pieces, place your order, and pay for your purchase.
However, the ability for us to print and deliver your order, will be determined according to local and international laws which govern countries’ lockdown regulations, essential services definitions, and trade border policies.
PicFlick will do the relevant investigations to determine when it is possible to print and dispatch your order, whilst keeping you informed of the status

For Art Sellers

How do I register as a seller?

Click on “Photographer plans” and select the membership level that you would like to be part of. Remember: Your first month is free
Process:
– Choose from one of our PicFlick Photographer packages
– Once completed you will receive a welcome email where you will be asked to finalise your registration as a PicFlick Photographer
– Approval will then take place on your profile by a PicFlick representative.
– Once approved you may start setting up your PicFlick store and start selling

How do I cancel my Subscription?

You may do so through your membership profile and/or through your PayPal subscription
Alternatively you may, send us an email and we will sort it out for you
memberships@picflick.co.za

How do I activate my account?

We will do that for you
All you need to do is follow the registration process

Who owns the image once I upload onto the site?

PicFlick is not responsible for the ownership of the photographs that you place on your dashboard. PicFlick allows you the option to upload and take off any photographs that you would like. Therefore the ownership of the photographs is your own as a photographer/vendor. Once a sale is made, the customer is purchasing a print and not the rights to your photographs.